Frequently Asked Questions

Straightforward answers from Augusta’s tree care team. If you don’t see your question here, just call (706) 592-1082 or request a free estimate. We’re local and happy to help.

30+
Years Experience
10K+
Trees Serviced
4.8★
Google Rating
24/7
Emergency Service
Get Free EstimateCall: (706) 592-1082

24/7 Emergency Storm Damage Response. We Answer Day or Night

General

How do I know if my tree needs professional attention?
Look for: dead/broken branches, visible decay/cavities, fungal growth (mushrooms on trunk), sudden leaning, cracked soil around roots, sparse foliage, or early leaf drop. When in doubt, schedule a free assessment.
Are you licensed and insured?
Yes. Georgia commercial license, $2M+ general liability, workers' compensation, auto, and umbrella coverage. Certificates of insurance provided before any work begins.
Do you offer free estimates?
Always. On-site assessments by certified arborists. Written estimates with detailed scope. No phone quotes . we need to see the tree and site conditions.
What areas do you serve?
Entire CSRA: Augusta, Martinez, Evans, Grovetown, Hephzibah (HQ), Waynesboro, Wrens, Harlem, Blythe, Appling, Burke County (GA) + North Augusta, Aiken (SC). Nearby areas . call to confirm.
How long have you been in business?
Since 1991 . over 30 years serving the CSRA continuously. Same ownership, same commitment.

Pricing & Payment

How much does tree removal cost?
Varies by size, location, access, and complexity. Small trees: $300-800. Medium: $800-2,000. Large technical removals with crane: $2,000-5,000+. Free on-site estimates.
Do you charge for estimates?
Never. Free on-site assessments with written estimates. No obligation.
What payment methods do you accept?
Cash, check, Visa, Mastercard, Amex, Discover. Commercial clients: net-30 terms available with approved credit.
Do you offer financing?
We partner with third-party financing for larger projects. Ask during your estimate for current options.
Are there hidden fees?
No. Estimates include cleanup, debris removal, and stump grinding if specified. Travel fees only for areas outside our standard service zone (disclosed upfront).

Scheduling & Process

How soon can you schedule work?
Standard: 1-2 weeks. Emergency: within 2 hours. Storm season: may be longer for non-emergency. We'll give a clear timeline at estimate.
Do I need to be home during the work?
Not required, but we prefer someone available for questions. We'll confirm access, gate codes, and pet containment beforehand.
How long does a typical job take?
Pruning: few hours. Single tree removal: half day. Large crane removals: 1-2 days. Stump grinding: 30-60 minutes per stump. We communicate timeline clearly.
What happens to the wood and debris?
Standard: brush chipped/removed, logs cut to length and stacked. Options: haul all logs, leave for firewood, stump grinding. Discussed at estimate.
Will you damage my lawn/landscape?
We use turf protection mats, plywood paths, and careful equipment placement. Minor tire marks may occur but we restore disturbed areas. Property protection is our priority.

Emergencies & Storms

What qualifies as a tree emergency?
Tree on structure, blocking emergency access, on power lines, split trunk over target, uprooted leaning toward property, or any immediate safety hazard. Call 24/7: (706) 592-1082.
Do you charge extra for emergency service?
Emergency rates apply for after-hours/weekend/holiday dispatch. Pricing explained before dispatch. Many insurance policies cover emergency mitigation.
Do you work with insurance companies?
Yes. Detailed documentation: photos, arborist hazard reports, itemized invoices, direct adjuster communication. Most claims cover 100% of emergency mitigation.
What if it's 3 AM on a holiday?
We answer. 24/7/365 . Christmas, Thanksgiving, 3 AM Sunday. Emergency line is always monitored: (706) 592-1082.
Can you save a storm-damaged tree?
Sometimes. We assess: crown loss percentage, structural integrity, species resilience, and hazard level. If savable, we'll recommend cabling, pruning, or monitoring instead of removal.

Tree Health & Pruning

When is the best time to prune?
Most trees: late winter/early spring (dormant). Spring-flowering: after bloom. Dead/hazardous limbs: anytime. We assess each species for optimal timing.
What's the difference between pruning and trimming?
Pruning = targeted removal based on tree biology and structure (ANSI A300). Trimming = shaping without regard for health. We only provide professional pruning . never 'topping' or harmful practices.
How often should trees be pruned?
Mature: every 3-5 years. Young: every 1-2 years for structure. Fruit: annually. Custom schedules based on species, age, location.
Will pruning hurt my tree?
Proper pruning by ISA certified arborists improves tree health and longevity. We never remove >25% live crown/season (ANSI A300 standard). Improper pruning causes permanent damage.
Do you treat diseases and pests?
Yes. Plant Health Care programs: fertilization, soil care, pest/fungal treatments, emerald ash borer, cankerworm, growth regulators. Integrated approach.

Still Have Questions?

Our certified arborists are happy to answer any question . no obligation.

Call: (706) 592-1082Get Free Estimate

Ready for Expert Tree Care?

Schedule your free on-site assessment with our ISA-certified arborists. Transparent pricing, honest advice, 30+ years CSRA experience.

Get Free EstimateCall: (706) 592-1082
Licensed & Insured
30+ Years Experience
Free Estimates